Does your current Electrical Contractor have an A+ rating with the Better Business Bureau? Can your Electrical contractor claim not to have a single complaint in over 3 years? We are proud to say that we are one of the few Electrician’s in Houston that can say that and that we are the 2012 BBB Pinnacle Award Winner! Click here to see our official BBB report
Below is the grading scale that the BBB uses to rate their accredited businesses.
BBB RATINGS SYSTEM
The BBB rating is a grade based on a proprietary formula that uses information known to BBB and incorporates BBB experience with the business. The formula evaluates numerous categories of information, and reflects BBB weightings as to the relative importance of each category. This rating represents BBB’s degree of confidence the business is operating in a trustworthy manner and will make a good faith effort to resolve any customer concerns filled with BBB.
II. Overview of ratings system elements
Businesses are rated on 17 elements.
This chart shows the maximum number of points that can be awarded or deducted for each element. Please note there are some elements where businesses can only lose points, and for those elements “0” is indicated as the maximum number of points that can be awarded.
|Element||Range of points that can be awarded or deducted (maximum to minimum)|
|1. Type of Business||0 to -41|
|2. Time in Business||8 to -10|
|3. Competency Licensing||0 to -41|
|4. Complaint Volume||20 to 2|
|5. Unanswered Complaints||20 to -21|
|6. Unresolved Complaints||10 to 1|
|7. Serious Complaints||15 to 0|
|8. Complaint Analysis||8 to -12|
|9. Complaint Resolution Delayed||0 to -5|
|10. Failure to Address Complaint Pattern||0 to -5|
|11. Government Action||0 to -30|
|12. Advertising Review||0 to -41|
|13. Background Information||5 to 0|
|14. Clear understanding of business||0 to -5|
|15. Mediation/arbitration||0 to -41|
|16. Accredited Business status||4 to 0|
|17. Revocation||0 to -10|
|Maximum Available Points||90|
III. Overview of grading
Grades are determined by awarding and deducting points for each element and then looking at the resulting score as a percentage of the highest score attainable (“perfect” score). All ratings are expressed as a percentage of the “perfect” score of 90 points.
For example, scoring 90 out of 90 points = 100%. Scoring 88 out of 90 points = 97.77%. Scoring 80 out of 90 points = 88.88%.
The ratings system uses grades from A to F, with plusses and minuses. A+ is the highest grade, and F is the lowest.
This chart shows the grades that are assigned based on the percentage of the “perfect” score:
|PERCENTAGE FROM||PERCENTAGE TO||RATING SYSTEM GRADE|
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